Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
We offer standard shipping across Australia. Orders are typically processed within 1-2 business days. Shipping times vary depending on your location, usually 3-7 business days for domestic orders.
Each product page includes a detailed size guide. We recommend measuring your favorite garment and comparing it to our size chart. You can also visit our dedicated Size Chart page for comprehensive measurements across all categories.
We accept returns within 14 days of delivery for unworn items with original tags attached. Items must be in their original condition. Please note that sale items and custom orders are final sale.
Our products are designed with a unisex relaxed fit. Most customers find our sizing true to size, but if you prefer a more fitted look, we recommend sizing down. Please refer to individual product size charts for specific measurements.
For best results, we recommend washing inside out in cold water and air drying. Avoid bleach and do not iron directly on printed designs. Following these care instructions will help your garments last longer.
Currently we primarily ship within Australia. International shipping may be available on request. Please contact us at info@shop-eternity.com.au for international shipping inquiries.
Orders can be modified or cancelled within 2 hours of placing them. After this window, we begin processing and cannot guarantee changes. Please contact us immediately if you need to make changes.
We accept all major credit cards, PayPal, and Apple Pay. All transactions are secured with SSL encryption to protect your information.