Store Policy

All orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Standard shipping within Australia typically takes 3-7 business days. Please allow additional time during peak seasons and holidays.

We are not responsible for delays caused by the shipping carrier or customs processing for international orders.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

To initiate a return, please contact us at info@shop-eternity.com.au with your order number and reason for return. We will provide you with return instructions.

Sale items, gift cards, and custom orders are final sale and cannot be returned or exchanged.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We respect your privacy and are committed to protecting your personal information. We only collect information necessary to process your orders and improve your shopping experience.

Your payment information is processed securely through our payment partners. We do not store your full credit card details on our servers.

We will never sell or share your personal information with third parties for marketing purposes without your consent.

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice.

We accept all major credit cards, PayPal, and Apple Pay. All transactions are secured with industry-standard SSL encryption.

In the event of a pricing error, we reserve the right to cancel orders and provide a full refund.

If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.